Absurd insurance service provider

We have insurance policy with this organisation which covers movable items including vehicles. We now want to add property to the policy and no one seems to take us seriously as they do not make any effort to revert back to us regarding at least a quote on the property.Each day we run a risk that something might happen to the property and if not covered we stand to loose a lot more. We called our direct consultant Suliman Minty who promised that he will request his office to call us back, but nothing thus far. This is very poor service