SR
Sherry R

1 reviews | Active since Mar 2009

03 Mar 2017, 07:31

Absolutely the most pathetic service ever... closing account

<p>I have reached my limit of patience with Discovery insurance. I have complained on hello Peter end of January and Sahke you did not even bother to contact me. I have spoken to so many people and managers at this stage that I can't even recall all their names all promising to make changes to my plan and NOTHING has been done. I changed my address and as per my last conversation with a consultant it was meant to be changed to a specific premium. Surprise surprise I get my premium this month and it's plus R300 that we agreed on the phone. I cannot believe a company like yours can be so ***********. If this cannot be sorted out today I will close my account </p> <p> Had enough!!!!</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply03 Mar 2017, 12:17
Official

We apologize for the inconvenience and disappointment that you experienced, regarding your premium query.

We understand you were in contact with Gustav who assisted with resolving this issue.

Premium refund has been requested for the additional funds collected.

Regards,

Thabani

Discovery Insure