1 reviews | Active since Nov 2012
Absolutely terrible service received....CANCELLED
After reporting my damages from the bad rain in Nov 25.Not only was I given weeks of running behind their assessor Lionel, whom I had to contact for follow-ups.I was told that my claim was not approved due to not doing maintenance on my roof......i mean hello who does that, Imagine constantly going onto my roof and checking for leaks.....its common sense the movement form constant up and down will cause leaks. Secondly i was told that i did not do maintenance on my boundary wall. They sent me pictures of before anything was done.........and what about now what the wall looks like as i added in retaining blocks.....so how can you say no maintenance was done.......utter BS.I have canceled my group medical aid,now i am done with my home and cars...next will be banking........Good bye
Thank you for taking the time to share your concerns with us. We sincerely apologize for the frustration and inconvenience you have experienced regarding your claim. Your feedback is important, and we take your comments seriously.
We acknowledge the issues you have raised about the assessment process, communication delays, and the outcome of your claim. Please be assured that your concerns will be escalated internally for further review.
We value you as a client and regret that your experience has led to such dissatisfaction. Should you wish to discuss this matter further or seek clarification, one of our agents is available to assist you. Kindly provide your contact details so we can reach out to you directly.
Thank you for bringing this to our attention.
Regards
Discovery Insure
Thank you for taking the time to share your concerns with us. We sincerely apologize for the frustration and inconvenience you have experienced regarding your claim. Your feedback is important, and we take your comments seriously.
We acknowledge the issues you have raised about the assessment process, communication delays, and the outcome of your claim. Please be assured that your concerns will be escalated internally for further review.
We value you as a client and regret that your experience has led to such dissatisfaction. Should you wish to discuss this matter further or seek clarification, one of our agents is available to assist you. Kindly provide your contact details so we can reach out to you directly.
Thank you for bringing this to our attention.
Regards
Discovery Insure
We confirm that your claim has been received by the claims team.
If you disagree with our decision, you may submit written representations within 90 days of being informed of the decision.
Should you wish to raise any concerns regarding the outcome of your claim, please submit your correspondence within 90 days to:
The Claims Manager
Discovery Insure
Telephone: ***
Fax: ***
Email: ***
We will endeavor to review and respond to your complaint within 30 days of receipt of your correspondence.
Regards
Discovery Insure
We confirm that your claim has been received by the claims team.
If you disagree with our decision, you may submit written representations within 90 days of being informed of the decision.
Should you wish to raise any concerns regarding the outcome of your claim, please submit your correspondence within 90 days to:
The Claims Manager
Discovery Insure
Telephone: ***
Fax: ***
Email: ***
We will endeavor to review and respond to your complaint within 30 days of receipt of your correspondence.
Regards
Discovery Insure