Absolutely Shocking Service on Claim !!

I am absolutely disgusted at the level of service received from Discovery regarding my claim. I always bragged to friends and family about how great Discovery was, what an absolute joke!

I submitted a claim on the 4th of May and my claim was approved 2 or 3 days later. I received a message on the 12th of May to confirm that the payment was made but for some or another reason the last 4 digits of the bank details listed was incorrect and was for an account that I had closed over 10 years ago. After being assured that the money was paid into the correct account but still not receiving it I had to phone again only to be told that it was a system error and they have "escalated" and reprocessed my claim. I received my Uber voucher and monthly rewards to the correct account without fail but for some reason this is an issue.

FOUR escalations and reprocesses later with almost 3 hours in total waiting on hold for a "supervisor" I still have not received my claim.

You can send me the standard private message but if someone with some authority doesn't phone me by 9am this morning I will escalate this to the Umbadsmen and I will sue Discovery for loss of income as I needy vehicle to do my job.