LT
Lara T

1 reviews | Active since Sept 2016

19 Sept 2016, 13:13

Absolutely shocking.

<p>Discvoery Insure like to take your money every month, and when you want to make a claim they take 6 weeks... and counting to proceed with it. I have still not receieved my car back. But that is not all, be sure you will spend over R1700 over and above your premiums on phone calls where you w<em>ill be put on hold for most of the time. Nabilah Dawood and her team never return calls, I have not receieved feedback from discovery unless I phone, and then a different person answers and tells me the same unhelpful thing... 'they will call back.' But be sure, they never do. They use servise providors who are also inefficient. I cannpt express how disappointed I am to have paid the my premiums for so long,, and the first time I make a claim they have proved that they are incapable of being the business they advertise to be. </em></p>

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Replies (1)
Discovery Insure
Discovery Insure's reply19 Sept 2016, 15:15
Official

We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.

We assure you that your complaint and feedback will give the opportunity to remedy the problem and help to improve our service further.

Our claims management team will make contact with you before close of business.

Regards,

Sakhe

Discovery Insure

Best regards,