Absolutely ***********

My vehicle was ****** on the 12th of March 2022. It was then recovered a few days later. Let’s just say I have probably phoned Discovery over 20 times since then. Not only did my claims consultant have a “broken server” resulting in non of my emails getting through to him, but he had the incorrect information. This resulted in me having to go to the traffic department for NO REASON and this delayed my claim by over 3 weeks and cost me even more time and money. I keep getting bounced between multiple agents and I keep receiving incorrect information. While this has been going on, not only have I had to fork out huge amounts on Ubers and airtime, but my insurance has gone up by another R200 for a vehicle I don’t even have! In fact, the Lenasia Pound where my vehicle probably is still sitting has been in contact with me more than Discovery has. I am completely appalled and cannot wait to cancel my insurance with you as soon as I get my car back, if I ever do.