Absolute worst cutomer service - EVER!

<p> </p> <p><br />It has been absolutely frustrating for me dealing with the Customer Call Center staff the last couple of weeks with respect to my new policy that I had requested to be instated on the 1st of May 2017. Firstly, the first debit order which was agreed to be going off on the 1st of the Month was not processed, upon inspection of my bank statement. I notified the call center of this, and I was made aware that there was an error on my bank account details, which I had requested to be fixed (this was during the first week of May 2017). Towards the end of May I called again to confirm that all is well and that the debit order would be loaded for the 1st of June 2017. The agent advised it would. On the 1st of June 2017 it did not go through, after which I called yet again, to be informed that my policy lapsed yet again due to none payment!!?? I yet again requested the payment to be made immediately as I can not afford to drive around without any insurance, and I was assured it would be done. By the 25th of June this month, the debit order was still not taken off...!? How many times do I need to beg one company to take money out of my account in order for me to be insured in the event of an accident!?</p> <p>On the 27th of June 2017, I experienced a car breakdown, and required the towing services to assist me. The service turned out to be horrific. I was firstly told by the call center that I would be sent a reference nr, and that I would receive a call back to confirm time of towing. I had waited an hour, after I needed to call the call center AGAIN, to be informed AGAIN that my policy has LAPSED!?? And now tow service could be loaded.... I am absolutely furious about this situation..this after multiple calls and confirmations, on the day that I really needed assistance this is what I was told!!??? I was put through to the accounts department to be re-instated, and after another 40mins on the phone on my account, yet another agent spoke to me to go through the entire insurance check list once AGAIN!!?? WHILE I WAS STRANDED NEXT TO THE ROAD FOR NEARLY 4 HOURS ALREADY!???? I finally did get help and only arrived home after 7pm...and am still not convinced that my policy is not actually active. This is a serious problem, driving around for 2 months without insurance, due to the slack service that I was provided at the call center. None of the agents called me back, and none of the agents that I have dealt with sent a confirmation that the policy was corrected and that it is now active. Can someone please confirm that everything has now been loaded correctly and that I am insured as requested so many times. I need someone to send me a confirmation of the number of times I had requested this to be corrected, and insist on at least 2 months of cover free of charge, after being without cover for 2 months without any notification!</p> <p>My policy number is: ********** 539, dates of calls logged: 28/03, 30/05, 02/06, 06/06, 27/06</p>