ABSOLUTE NIGHTMARE

I am very dissatisfied with the service from Discovery Insure. I recently sold my car and now need to make an appointment to remove the DQ-Tracker. It has been an absolute NIGHTMARE. Discovery now wants to penalise me for not taking out the tracker, but it is just IMPOSSIBLE to make an appointment with a technician. It seems they just want to take money. They are great with sending emails to let me know about the penalty I am going to pay, but nobody are responding to emails or picking up phones to take my booking. SUCH DISAPPOINTMENT. Going to cancel all my things with them!!!!!