Absolute Disgusting service experienced by Discovery Insure

We have had the utmost displeasure of service received from Discovery insure. We recently submitted a claim in relation to my mothers vehicle that was in an accident 17/05/2025.

The vehicle was picked up from my premise to go for evaluation by a Discovery approved center in Centurion called NewCO.

From the 23/05/2025 we have sent emails to follow up on the progress of the assessment. An agent named Shelton referred the query to TebogoR6 and *** to provide us with feedback.

We sent a follow up email to Tebogo on 23/05/2025 to be ignored with no feedback provided at all. There after Tebogo when they finally decided to have the decency to reply to an email they rep**** on 26/05/2025 stating that the vehicle was deemed a uncomical to repair without even providing us the assessment report. In the same email Tebogo states without getting our consent that they will be moving the vehicle to their write off center to process the claim which we did not authorize.

We then proceeded to send countless emails to Tebogo and Shelton demanding a proper explanation with proof of assessment report in which case neither of them bothered to reply.

We then again on the 26/05/2025 made a call to discovery where an agent that was helpful provided us the assessment report.

We were then informed by To Subject Sent Size Categories 'Insure_Motor_Claims'; 'Banele' that we could source out our own quote to have discovery evaluate if the repair could be done if the price we got was better.

This was a complete lie as when we sent an email on 28/05/2025 to *** to verify where the vehicle was being kept they inform us today 29/05/2025 that the car was already moved to Auction Nation Centurion 28/05/2025 which nobody had the decency to communicate to us prior. In addition which ever agent rep**** back to us from *** has the audacity to tell us apologies for their delay as they start work 09:30 AM only this week.

I am beyond shocked with the level of service we received thus far and have absolutely no faith in Discovery going forward. I'm sure from here you will proceed to write off our vehicle before we even had the chance to provide new quotes for either body shops that could repair the vehicle.

I also won't be surprised if our claim payout thereafter will be delayed to ensure we cannot buy our vehicle back thereafter.

So thank you for the displeasure you have provided us in regards to service for our claim.

We'll be looking forward to moving all of our existing polices, such investments etc with Discovery to a more professional and reliable service provider.

Kind Regards,