Absolute Aggravation

Just had my first accident claim with this insurance company. What an absolute nightmare. There call centre lines do not work so you have to call 10 times to actually get through to someone. And then when you need to speak to your claims consultant he is never available. You can email your claims consultant but only expect a reply 3 days later. Best yet, I received my vehicle back from the panel beater and it was not done properly. The excuse is that I wasn’t covered for it when actually it was a specified item on my policy.