Absence of Customer Service and Drive Program a ****

Customer service is absent when resolving an issue that was reported. It's taking them over two months to solve the problem. After countless phone calls, and emails to follow up on the progress of the fault reported, I am only met with the fault being 'escalated'. This fault was 'escalated', then the 'escalation' was 'escalated', and now the 'escalation' is continuously being 'escalated'. Whatever 'escalated' means. I still have no working dashboard and experiencing radio silence from Discovery regarding a solution or compromise to the current problem. Only R99 a month, to earn cashback for driving well. If only they could get my dashboard to work so I can get my earned cashback for driving well like they advertised.