Abominable customer service

A woeful condition that has been compounded by additional complications from the inept customer care agents, that, seems to be the only constant with this insurance company. Again i am deeply distressed because they have not updated my car hire option to an automatic, instead i was told by a very discourteous agent that i was supposed to phone and make sure my profile has been updated correctly even though i did previously ask for this update. What kind of uncivil agents are working there to treat me in such a condescending and demeaning way? What am i expected to do? Should i mysteriously put my hand in the phone and perform an update on my profile? How many times must i call, email and request an update on my profile? I have never agreed to a manual car hire option, my recording was retrieved and this was confirmed so what is causing this confusion is truly bewildering. I want an automatic car hire option and i need to collect this car tomorrow. Sort out your boorish agents and let me know what time i must collect an automatic car rental. Appalling customer service experience, repulsive customer support, atrocious customer care, horrific customer service, abhorrent customer assistance, vile customer service and revulsive customer care experience.