A year of Waiting and Still No Resolution from Discovery Insurance

In 2024, my car was hit by a Discovery Insurance client who admitted fault on the scene. She made me at easy by saying Discovery Insurance will pay. Luckily, there was also a security guard who witnessed the incident. The driver gave me all her details to open a case and later sent me a third-party claim reference number. Discovery Insurance requested documents and photos, which I submitted along with all the completed forms they provided. I did two repair quotes- one sent photos and another requested a physical assessment. The one I sent photo they also requested to do physical assessment. Both workshops discovered a loose or broken part underneath my car. I sent an email of two quotes and information to Discovery and kept in contact with them. The lady that I was dealing with at Discovery Insurance sent me a quote based on the photos, but when I asked if my car could be inspected physically due to loose cable, I was sent from pillar to post. The settlement latter they eventually sent even had my surname spelled incorrectly. My concern with the settlement letter the amount was far less than the two workshops that quoted me. My question was why they are using only photos not assessing the car physically. This all happened in 2025, and the process was so slow. Fast forward to 2025, I am still the one chasing Discovery about my car as it is not yet fixed. They asked for new quotes, which I sent and once again, no response no acknowledgement nothing. I have sent follow-up emails with no reply at all.

Honestly, this experience has been exhausting and deeply disappointing. the lack of communication, accountability, and urgency from Discovery Insurance is unacceptable. After all this time, I still don't have a proper feedback or resolution for my claim.