A very disgusted and disappointed client

This is my second post which really shows my disgust for this insurance company. I recently (Jan 2019) had an accident with my vehicle. I reported damages to my vehicle to which discovery insure took 40 days just to assess the vehicle without authorizing any repair work. I have been inquiring in the interim only to be told that they were waiting for assessors reports. Surely it doesn't take 40 days to get one report. Discovery insure rejected my claim saying that the damages were "multi directional" and were there before the accident. I finally received my vehicle two days ago (18/02/2019) and this is where it gets interesting: 1. The front bumper was full of scratches which means the bumper was not really handled in the proper way. 2. The front passenger wheel nuts were loose. I couldn‘t understand where the sound came from when driving home. My wife was next to me while driving and thank God the wheel did not come loose as we could have lost our lives in accident. My wife can testify via an affidavit to this incident. 3. The rear driver’s wheel is missing two wheel nuts. 4. There is damage to the central locking system as well as the boot door that doesn’t close or open properly now. ALL THESE DAMAGES WERE NOT ON THE VEHICLE WHEN I HANDED IT IN FOR THE ASSESSMENT It was hard enough to incur loss but to be cross examined like a ******** by one the claims specialist, Melandri Labuschagne was definitely a turning point. She was appointed but did not have a clue as to what damages were really incurred and seemed very oblivious and arrogant towards me. So basically this is my story. I urge that if you are looking for car insurance PLEASE DO NOT SIGN UP WITH discovery insure as they will find every excuse in the book not to validate your claim.

My policy number is ********** 570 and my claim number is **********