A Traumatic service experience

<p>The issues I have experienced up to this point</p> <p> </p> <p>1- Claims consultant Silindile Mkhwa**** has been most unhelpful and uninterested regarding the claim and providing feedback.</p> <p>2- The authorized repairer gets changed without my knowledge at the very last minute</p> <p>3- I had to bring the change in repairer to the knowledge of the claims consultant who did not get back to me</p> <p>4 - The repairer get changed to the original repairer only to get changed again</p> <p>5- I get provided with the worst hired car with no feedback provided on an upgrade</p> <p>6- The service received from AVIS was absolutely pathetic as if they were doing me a favour by providing me with a car</p> <p>7- My car gets moved from one repairer to another without my knowledge or consent</p> <p>8- The repairer has not called me once to keep me informed on progress of the repair</p> <p>9- Feedback from claims manager ***ne Metsing was to be provided on 31/3/2017 and not received to date</p> <p>10 - The repairer request me to pay an excess when there is no excess to be paid </p> <p>11 - Car was sprayed the incorrect colour and repairs were not complete but it passed quality control and was ready for collection.</p> <p> </p> <p>And YES! I am still waiting for discovery to call yet alone fix the situation. </p>