DB
Dee B
1 reviews | Active since Sept 2016
06 Aug 2024, 13:02
A shocking 25% monthly increase
I have just received a shock. Discovery Insure has increased my mothly premium by 25%! Is that normal? I can understand a 10% or 12% increase but 25% is prepostrous. Please can you justify that? I am overseas so dont try and phone me. Please answer me in this platform.
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Replies (4)
Discovery Insure's replyOfficial
06 Aug 2024, 13:04Good Day Dorothy,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
Discovery Insure's reply06 Aug 2024, 13:04
Official
Good Day Dorothy,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
DB
Dee B's updateReviewer Update
18 Aug 2024, 16:26Hello and thank you for your reply. However you are not understanding me. My premium went up to 2009 from 1604 which equates to a 25 percent increase. After my broker intervened it reduced to 1862 which represents an increase of 16 percent on the previous premium. If my premium should only have increased by 7 percent as you say, my premium should be 1717 and not 1862 which is what you advised my broker. Please will you make sure that 1717 is my new premium from 1 September and also refund the 292 which I was overcharged on 1 August. Thank you and I await yur confirmation.
DB
Dee B's update18 Aug 2024, 16:26
Reviewer Update
Hello and thank you for your reply. However you are not understanding me. My premium went up to 2009 from 1604 which equates to a 25 percent increase. After my broker intervened it reduced to 1862 which represents an increase of 16 percent on the previous premium. If my premium should only have increased by 7 percent as you say, my premium should be 1717 and not 1862 which is what you advised my broker. Please will you make sure that 1717 is my new premium from 1 September and also refund the 292 which I was overcharged on 1 August. Thank you and I await yur confirmation.
DB
Dee B's updateReviewer Update
18 Aug 2024, 16:37image.png 1.52 MB
As you can see my premium escalated by twent give percent up to 2009. Now it is 1862 which represents a sixteen percent increase. Please firstly explain the twenty five percent increase and also the sixteen percent increase. This is preposterous!
As you can see my premium escalated by twent give percent up to 2009. Now it is 1862 which represents a sixteen percent increase. Please firstly explain the twenty five percent increase and also the sixteen percent increase. This is preposterous!
DB
Dee B's update18 Aug 2024, 16:37
Reviewer Update
image.png 1.52 MB
As you can see my premium escalated by twent give percent up to 2009. Now it is 1862 which represents a sixteen percent increase. Please firstly explain the twenty five percent increase and also the sixteen percent increase. This is preposterous!
As you can see my premium escalated by twent give percent up to 2009. Now it is 1862 which represents a sixteen percent increase. Please firstly explain the twenty five percent increase and also the sixteen percent increase. This is preposterous!
DB
Dee B's updateReviewer Update
22 Aug 2024, 11:50Hello. Is there anyone there? Please tell me why my monthly premium was first increased by TWENT-FIVE percent and then reduced to a SIXTEEN percent increase?
DB
Dee B's update22 Aug 2024, 11:50
Reviewer Update
Hello. Is there anyone there? Please tell me why my monthly premium was first increased by TWENT-FIVE percent and then reduced to a SIXTEEN percent increase?