A seamless and painless claim experience

Insurance is very often viewed as a grudge purchase until you need it. And sometimes, when that day of need arises the grudge turns into a horror story of resentment because insurance companies look for every loophole to NOT pay out your claim. These incidents more often than not happen with the ‘billboard-over-the-highway’ insurance companies that lure people into ridiculously cheap premiums. This is NOT one of those stories. I’ve been with Discovery Insure for the past four years and just made my first claim. I cannot say enough about my broker - Adam Helper. He is one of the good guys. He is a straight shooter and not a bull****ter. Sometimes he has had to put me back in my box when I’ve thrown a drama about the cost of my premiums. But he nonetheless guided me to a plan that would certainly not be the cheapest, but that ultimately would be of the best benefit within my parameters of affordability. And this week I could not have been more grateful. Two weeks ago I had a car accident and my dearly beloved Mini that I had for 12 years was deemed economically unviable to repair. My claim was handled by a fantastic consultant named Banele Maseko. I didn’t have to fight. I didn’t have to beg. On acceptance of the assessment report I was told that I was covered for the retail value of a 2013 Mini and that I would be paid out. Banele ensured that the process was seamless and painless. She is fantastically efficient. The claim was settled and payment was made within 10 days. Very happy client.