A prolonged fruitless struggle

Discovery insure seems to have truly dropped the ball on our recent vehicle claim from them. The issues started with the roadside emergency assistance being far below what would be acceptable. During our interactions with them it was mentioned numerous times that safety is an concern and speedy service would be appreciated it took more than 30 minutes for them to find a “service provider” that would be able to assist. By this time a good samaritan aided us and we were good to go again without any assistance from Discovery. Following this the claim was submitted the next day. We took the vehicle for the required assessment and told we would be notified. Two days after the assessment I had to phone discovery as our assigned assessor was not replying to my mails, nor had I received a call following up with details about the claim. Following this our claim was passed on to a third party for repairs. The third party informed me that the car would only, at best, be able to go in after 5 business days. This I feel heavily contradicts the apparently adverti*****t claim that all minor damage will be repaired within 5 days. So as it stands, we are without a clear plan or eta of completion of this claim and there is a clear disregard from our Insurer to any sense of urgency. Discovery insure, it seems from the perception created, could not be bothered with assisting in the speedy resolution of the claim. There is no follow through, no “after service customer care” and probably a few more blood pressure spiking moments in our future as the service most probably will continue to be poor till this claim is resolved!