A month in and Claim st8ill pending! Terrible Customer Service!

I am Disgusted in this company - and will be cancelling my policy because of this. Claim number: ***. On Saturday, 21/05 I hit a pothole in the morning. This resulted in a flat tire - but no other visable damages. I called through to the claims center - and got through to a claims handler Boitshepo Baitsile who really was unhelpful. Only told me after I had logged the claim that cause there was only a flat they couldn't help me to claim just yet and also send someone to change the tire (tell me before i log the claim!). After sending through the details and report from Tyger Wheel and Tyre on Monday 23/05 - I had to wait through to the Friday 27/05 to get assessed. This was long and tiresome - what if there had been orther damages?

After the assesment - I got allocated to a service provider that is "Awaiting parts" since then. Its been a month and I still have not had my car repaired! I emailed on monday 19/06 - to state I want to log a complaint and the claims handler Boitshepo Baitsile just responded to say that they are still awaiting parts - she is absolutely useless!

I'll summarise my complaint point below just to make sure you understand: 1. Claims handler - terribly poor service. Cant read emails and terrible communication. 2. Assesment time. 3. a month later and still no parts!