A Furious Customer

I called to cancel my car insurance with Discovery Insure as I just recently got married and was going onto my husband's insurance. I spoke to Ntoko Radebe on the 28th of October to cancel and he asked permission to call my husband to see if he could get my husband a better quote to possibly swop over onto Discovery Insure. On the 21st of November, I was debited from Discovery Insure. I called them back on the 23rd of November to complain about the debit and they informed me that Ntoko could not get hold of my husband as he told him to call him back and never got hold of him. This was never canceled as I had requested. I asked to speak to manager and the lady, I spoke to would not put me through to a manager due to policy and asked me if she could help me instead but made me even more furious by refusing to cancel my insurance as per the original date. She then passed me onto Ntoko to cancel my insurance. I asked him why didnt he cancel the insurance, he looked up the resolution of the query and it was not canceled. He backed dated my cancelation to 2th of October and told me I would be refunded in 3 working days. those 3 days are now passed and I have still not been refunded.