1 reviews | Active since Jan 2015
A disservice to the South African people...
<p> I have been with Discovery for over 3 years and have paid over R30k in insurance over the years. I have submitted a claim on Sa****ay when I had the accident - no one bothered to call me back. I called again on Monday and submitted my claim. I have car hire on my insurance but because the car "Class" is too small I opted for a more convenient vehicle which I now have to pay. It has now been more than 72 hours and no one has bothered to return my call. All these charges that I am incurring now, with the hired car is escalating while my insurance company is taking their own sweet time to assist me. I need my vehicle sorted because it is nerve wrecking driving another parties vehicle for the fear of another collision or theft, damage of any sort. Can someone please contact with information as to why my vehicle has not been assessed or collected as your consultant said it would. </p> <p> </p> <p>It is extremely frustrating that we as consumers have to resort to a site where our complaints will be heard and attented to only after the comlaint. I have household, vehicle, medical and was just about contemplating transferring my life policies - there is no reason for me to change is there.</p> <p> </p> <p>I want my vehicle attended to immediatley. My next step is this message all over social media.</p> <p> </p> <p>Claim: ********** </p> <p>Plan: ********** 847</p> <p> </p> <p>Regards,</p> <p> </p>
Discovery Insure notes the comments posted, where have been escalated to our claim division for details.
We can confirm that indeed the claim was registered today after your unfortunate incident on Sa****ay afternoon.
We are very sorry that you were dissatisfied with the hired vehicle group/ size and have opted to upgrade. Discovery Insure is unable to stop you from any such decision, as long as you are willing to pay for the difference in costs. We advise though that you consider updating your car hire benefits as well on your policy for future use.
We are very sorry that you have found the experience thus far unpalatable.
Regards,
Sekgobola
Discovery Insure
Discovery Insure notes the comments posted, where have been escalated to our claim division for details.
We can confirm that indeed the claim was registered today after your unfortunate incident on Sa****ay afternoon.
We are very sorry that you were dissatisfied with the hired vehicle group/ size and have opted to upgrade. Discovery Insure is unable to stop you from any such decision, as long as you are willing to pay for the difference in costs. We advise though that you consider updating your car hire benefits as well on your policy for future use.
We are very sorry that you have found the experience thus far unpalatable.
Regards,
Sekgobola
Discovery Insure
Thanks for your response. What baffles me though is the following. The panel beaters called to say they can only start on my car because they fully booked. I said I need my car before my car hire expires - for obvious reasons. I said to take my car to another panel beater that can fix it immediately. They called saying they made a mistake and confused me with another client, even though they addressed me by my name and obvious details etc. Confusing - deliberate yes. I keep getting sms's stating the panel beater is waiting on parts. For the love of me, we have a VW factory in PE, how long does one wait for parts. This is delaying tactics and I suggest Discovery steps in im****ately. I need my car when my car hire expires else I have to foot the bill. Please speed up the process.
Your service delivery is of the lowest order - and consumers will hear about this.
Thanks for your response. What baffles me though is the following. The panel beaters called to say they can only start on my car because they fully booked. I said I need my car before my car hire expires - for obvious reasons. I said to take my car to another panel beater that can fix it immediately. They called saying they made a mistake and confused me with another client, even though they addressed me by my name and obvious details etc. Confusing - deliberate yes. I keep getting sms's stating the panel beater is waiting on parts. For the love of me, we have a VW factory in PE, how long does one wait for parts. This is delaying tactics and I suggest Discovery steps in im****ately. I need my car when my car hire expires else I have to foot the bill. Please speed up the process.
Your service delivery is of the lowest order - and consumers will hear about this.
My car was at Dals Goodwood for repairs. Upon collecting my vehicle I was assured the head light, that was fogged up at the time, would clear. I returned to notify them of my front had light that is faulty. They agreed and said they will call me to have it replaced. That was more than 3 weeks ago and to date I have had no feedback. The only time I get an immediate response is when I resort to publicly make my complain heard via this platfrom, which is frustrating.
I have had to pay an excess pf R3500+- for this type of downright appaling service. I want my headlight and the glitches seen to and I want a car similar to what I am driving with no company branding. I will go public with this on social media.
My car was at Dals Goodwood for repairs. Upon collecting my vehicle I was assured the head light, that was fogged up at the time, would clear. I returned to notify them of my front had light that is faulty. They agreed and said they will call me to have it replaced. That was more than 3 weeks ago and to date I have had no feedback. The only time I get an immediate response is when I resort to publicly make my complain heard via this platfrom, which is frustrating.
I have had to pay an excess pf R3500+- for this type of downright appaling service. I want my headlight and the glitches seen to and I want a car similar to what I am driving with no company branding. I will go public with this on social media.