A consultant better than the company he represents

I had a huge leak in my roof, damaging the ceilings in two rooms. I sent a claim to Discovery but I eventually had to phone and receive a claim number. Not much happened. Eventually a consultant by the name of Peter Rankathali telephoned me to say he was handling the case and I must say Peter was very efficient. He told me a repair company that Discovery appointed would contact me with regard to surveying the damage. A couple of days later Peter telephoned to see if they had been, when told they had not, he obviously got on to them and then they came the following day. An appointment was made for repairs to be done in two weeks. Peter send me messages asking if the work had been done. A day before the repairs were supposed to commence, the repair company rang to say that due to covid they would NOT now be doing the repairs. I immediately contacted Peter Rankathali and later that evening he telephoned to say that if I wished Discovery would pay me the amount that had been quoted to the repair company and I could find my own repairer. I agreed to this and within a couple of days this had been done. I found another reputable company and the repairs are to begin very soon. I was not very pleased with the way that Discovery handled this matter, however I would say that Peter himself, was very efficient and handled things well.