A company's reputation rests with frontline staff

What a pleasure finding an intelligent, confident, polite and helpful person in Discovery Insure's Client Servicing Department. Gift Simango, your patience and ability to explain Discovery's gobbly**** English in simple language is much appreciated! Also keeping me in the loop of what to expect as you found answers to my questions - being kept on hold can become quite daunting, but knowing what to expect does assist. Thank you!