M
Masego
1 reviews | Active since Feb 2026
03 Mar 2026, 00:09
A claim that they fail to provide services for
The most inhumane company with no empathy or understanding of customer service. I registered a claim with them in October and it hasn’t even been processed. My car is getting worse. They are always saying I must send the same type of documents and it’s March now and the claim has t been resolved. I still have a car that has to be fixed and they do not even want to take accountability. They are sending me from pillar to post with no explanation and no one taking responsibility from their end. At this rate I don’t even think they know how to treat customers because this didn’t need to reach March 2026 , when it was supposed to have been resolved in October 2025z
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Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
03 Mar 2026, 08:07Good day Masego
Thank you for bringing this to our attention. We'll refer your concerns to the relevant team for investigation and revert with feedback as soon as possible.
Regards
Discovery Insure
Thank you for bringing this to our attention. We'll refer your concerns to the relevant team for investigation and revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's reply03 Mar 2026, 08:07
Official
Good day Masego
Thank you for bringing this to our attention. We'll refer your concerns to the relevant team for investigation and revert with feedback as soon as possible.
Regards
Discovery Insure
Thank you for bringing this to our attention. We'll refer your concerns to the relevant team for investigation and revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's replyOfficial
03 Mar 2026, 10:18Good day
Thank you for taking the time to share your experience with us.
We would like to sincerely apologise for the frustration, inconvenience, and distress this matter has caused you. We fully acknowledge that the delays and repeated requests for documentation have been unacceptable, especially considering that your claim was initially registered in October 2025. This is certainly not the level of service we strive to provide.
Please be assured that your claim has now been processed. We understand that the prolonged turnaround time and lack of clear communication contributed significantly to your dissatisfaction, and for that we take full responsibility. You should not have had to follow up repeatedly or feel as though you were being sent from pillar to post without resolution.
Regards
Discovery Insure
Thank you for taking the time to share your experience with us.
We would like to sincerely apologise for the frustration, inconvenience, and distress this matter has caused you. We fully acknowledge that the delays and repeated requests for documentation have been unacceptable, especially considering that your claim was initially registered in October 2025. This is certainly not the level of service we strive to provide.
Please be assured that your claim has now been processed. We understand that the prolonged turnaround time and lack of clear communication contributed significantly to your dissatisfaction, and for that we take full responsibility. You should not have had to follow up repeatedly or feel as though you were being sent from pillar to post without resolution.
Regards
Discovery Insure
Discovery Insure's reply03 Mar 2026, 10:18
Official
Good day
Thank you for taking the time to share your experience with us.
We would like to sincerely apologise for the frustration, inconvenience, and distress this matter has caused you. We fully acknowledge that the delays and repeated requests for documentation have been unacceptable, especially considering that your claim was initially registered in October 2025. This is certainly not the level of service we strive to provide.
Please be assured that your claim has now been processed. We understand that the prolonged turnaround time and lack of clear communication contributed significantly to your dissatisfaction, and for that we take full responsibility. You should not have had to follow up repeatedly or feel as though you were being sent from pillar to post without resolution.
Regards
Discovery Insure
Thank you for taking the time to share your experience with us.
We would like to sincerely apologise for the frustration, inconvenience, and distress this matter has caused you. We fully acknowledge that the delays and repeated requests for documentation have been unacceptable, especially considering that your claim was initially registered in October 2025. This is certainly not the level of service we strive to provide.
Please be assured that your claim has now been processed. We understand that the prolonged turnaround time and lack of clear communication contributed significantly to your dissatisfaction, and for that we take full responsibility. You should not have had to follow up repeatedly or feel as though you were being sent from pillar to post without resolution.
Regards
Discovery Insure