A bad situation resolved.

A few weeks ago I had lodged a complaint against Discovery. My intention was to warn people about the poor service they could receive and also possible difficulties in lodging a claim. There was no expectation of having the matter resolved.

We were contacted by executive relationship manager Thami Masina. He was everything that his colleagues weren't. He was friendly, sympathetic and above all helpful. This time around we didnt have to do all the running around. He resolved our claim, always called to give us feedback and to check up with us, to see if we were satisfied. Very pleasant to deal with. Thanks again for your assistance Thami.