SvdW
Stephan van der Walt
1 reviews | Active since Feb 2022
14 Feb 2022, 10:53
86 minutes & counting call queue
I have Discovery car insurance and needed assistance. I've tried to contact you on ***and have been holding the line for 86 minutes & counting. You are of no assistance!
Last night I tried to obtain my policy documents and got referred to the Discovery App and/or your Website. After trying your app, at the page where I'm suppose to download the policy schedule, the app kept on rendering a blank page. Your website asks me to "select a document" to download, but nothing is selectable!
How can it be so difficult to reach Discovery Insurance?
Helpful (0)
Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
14 Feb 2022, 14:55Good day Steph****
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.
The matter has since been escalated and a resolution is underway.
Regards
Discovery Insure
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.
The matter has since been escalated and a resolution is underway.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply14 Feb 2022, 14:55
Official
Good day Steph****
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.
The matter has since been escalated and a resolution is underway.
Regards
Discovery Insure
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.
The matter has since been escalated and a resolution is underway.
Regards
Discovery Insure
Best regards,
Discovery Insure's replyOfficial
14 Feb 2022, 14:56Good day Stephan VdW
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.
The matter has since been escalated and a resolution is underway.
Regards
Discovery Insure
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.
The matter has since been escalated and a resolution is underway.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply14 Feb 2022, 14:56
Official
Good day Stephan VdW
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.
The matter has since been escalated and a resolution is underway.
Regards
Discovery Insure
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.
The matter has since been escalated and a resolution is underway.
Regards
Discovery Insure
Best regards,