8 days since MultiPoint check, still no access to App

I joined Discovery Insure last year, did my MultiPoint assessment at TW&T and off I went. About a month ago, without warning, my DQ-Track stopped measuring my driving. After inquiring I was told to redo my MultiPoint assessment as it is an annual exercise. I completed my second MultiPoint assessment at TW&T Blackheath on 11/12/2017. Eight days have passed since I passed my assessment, yet I still cannot access my Discovery app as each time I enter my ID no, a message appears that reads 'Account not found'. What is going on? Why, after more than a week, has Discovery not reactivated my DQ-Track? My wife and I got married in August and we combined our Discovery insurance for both our vehicles, household and ring under one account, which happens to be in my wife's name. Her ID no is ********** 202082. Please resolve ASAP.