avdm
anne van der merwe
1 reviews | Active since Apr 2015
30 Apr 2025, 13:21
7 Working days for a bumper assessment might be 20!!!
After my initial complaint I loaded on the 24th I am still waiting for a call back!!!! I was promised a call back at 8am Friday morning the 25th. I canceled a meeting to get this sorted but no one called!!! Today will be the 7th working day that I am waiting for feedback on the assessment and a way foward. Damages are not included on the report that are related to the incident but a small mark at the back and doors are included. Now I was told I must wait ANOTHER 5 days for the new report!!! This is ridiculous I have never experienced this level of service. I need feedback today or I will take this to the ombudsman.
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anne van der merwe's updateReviewer Update
02 May 2025, 13:19Thank you for the feedback. I never said the assessment report was not provided, all the damages are not included on the report. After I loaded this complaint I eventually received a call from a team manager and she advised that she will confirm with the service provider and correct the report. I am still waiting for her to call me back. And if it was only a communication gap there are NO communication. Today will be the 8th working day just for a assessment on a small bumber incident.
avdm
anne van der merwe's update02 May 2025, 13:19
Reviewer Update
Thank you for the feedback. I never said the assessment report was not provided, all the damages are not included on the report. After I loaded this complaint I eventually received a call from a team manager and she advised that she will confirm with the service provider and correct the report. I am still waiting for her to call me back. And if it was only a communication gap there are NO communication. Today will be the 8th working day just for a assessment on a small bumber incident.