7 days to confirm receipt of documents

Hi.<br> <br> I have had to wait 7 days, just to confirm that Discovery received the documents that they requested. I've had to email it to 3 different staff members, and they could still not confirm!<br> <br> The service is terrible, and everyone passes the buck. A simple claim, to replace or pay out my engagement ring value, has taken a week to ONLY confirm receipt of documents.... I can only imagine how long I will wait for the new ring.... Pathetic. <br> <br> \Hassle free claims"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;812194;877793;18;2;0;0;0;0;2;NULL;NULL;NULL;15/02/04 10:00;15/02/04 12:25;Poor service by unqualified techs. Damage to wall;Quote ;Paddy, Anita ;***;They were called to quote/fix a portable aircon unit and quote on a new aircon to be installed.As they charge a call out fee I had to request to service an aircon (which I could have done myself), to waive a callout fee to do the quotes.On arrival their driver damaged my driveway wall with their vehicle.The service comprised only of cleaning the unit and hosing the outdoor unit.The refrigerent levels were not even checked.When questioned about this, Basil rep**** that the machine does not need the testing because if the refrigerent level was not right, the machine will stop working.On placing the service call the office confirmed that this testing forms part of the service.Nevertheless the tech did not even know how to open up the portable aircon unit.He asked were do you put the water in and I told him that it is not a water cooler.He did not know what to do and said if he takes it to the workshop,they would moan with him for petrol charges???He was thoroughly ***********.To make matters worse, he could not give a quote for a new unit.Doesn't this company need sales and profit? Pathetic service and I await for my wall to be fixed by them.I regret calling them.Not professional ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;812195;719227;6;5;0;1;0;0;5;NULL;NULL;NULL;15/02/04 14:18;15/02/04 12:29;you guys rock!;7,80E+12;vanessa;***;you have turned my life around! i cannot be more happy. Thanks and no wonder you're voted the best.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;215131;1014;12;2;0;0;0;0;2;NULL;NULL;NULL;15/02/04 14:31;15/02/04 12:33;Dr X - Medicross East London;6,21E+12;Dr On Duty;***;My Mother resides in a Retirement Home. She is 85 years old, diabetic and on Warfarin to thin her blood. I received a phone call from the Home yesterday to inform me that they are taking her to her GP at Medicross as she was delirious and her sugar levels sky high. She did not even know where she was. Her GP was not available and she was attended to by the GP on duty who referred her to hospital. Although she is on Medical Aid, she was taken to Frere Hospital. I immediately phoned Medicross to speak to the GP to find out what his diagnoses was and the reason for the Frere Hospital referal. At this stage I was frantic and worried about my Mother. His Receptionist told me that he was busy with a Patient and asked me for my details as he would phone back asap. I explained all my concerns to the Receptionist to make him aware of how urgent it was. The GP never returned my call. A good bedside manner is typically one that reassures and comforts the patient and the family. Lack of bedside manner, or polite communication with patients and family, is more than a breach of etiquette, it also shows total disrespect and lack of care for the profession. I know who the GP was..... ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;812201;886659;28;2;0;0;0;0;2;NULL;NULL;NULL;15/02/04 14:02;15/02/04 12:36;Child put on waiting list for res for three years.;8,81E+12;Rick van Rooid;***;My child and I have been applying for her to get res for the past three years she's been at University of North West. Every year she is being told that she is on the waiting list. She meets all the requirements needed to get a res but she is told that she needs to apply but kids who have app**** after her and who's average requirements are not met have res and she doesn't.<br> <br> I am asking the res management to deal with this issue I am in Limpopo I can't afford to go to North West and sort this out.<br> <br> I spoke to Mpho Tlhong who promised to take the case further but no response, I spoke to the head of res Rick van Rooid but they keep giving us the run around.<br> <br> My daughter cannot be sleeping on the streets, we can't afford for her to stay of campus.<br> <br> Please help us out. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;356920;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/02/04 14:27;15/02/04 12:39;Wont let me upgrade my package.;8,91E+12;;***;I sent the mail below to the customer service email and have not received any response.<br> <br> \I opened a Data contract last year in October;to another branch and have not received any help!<br> <br> """