NV
Nigel V
1 reviews | Active since Oct 2019
10 Dec 2023, 06:06
65+ Insurers get up to 50% discount on car insurance.
Discovery Insure marketed a benefit to us over 65 year olds that provided we did limited mileage etc. we could claim 50% back of our insurance value on our cars. Sounded great and I have been cautiously achieving the goals and this year when I requested why I was not paid out on my anniversary date, they told me I had to apply, I was not aware of this so I did and they acknowledged receipt of the application and from the last email in mid November seemed to accept my submission and said that finance was calculating and I would hear from them soon. I have not heard a word in almost a month now. I am left wondering how hard i must fight for a benefit they splash all over the place as a marketing tool. I am also left wondering if I will ever get a refund or even a letter explaining what the situation is.
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Replies (6)NV
Nigel V's updateReviewer Update
11 Dec 2023, 16:16OK, it is nearing the end of Monday (sent this yesterday) and I still have no feedback. I would have thought that I would have had some response by now, even if it was to say what they are doing. There seems to be absolutely no urgency in this company. I am left wondering what they mean by feedback will be provided in due course?
NV
Nigel V's update11 Dec 2023, 16:16
Reviewer Update
OK, it is nearing the end of Monday (sent this yesterday) and I still have no feedback. I would have thought that I would have had some response by now, even if it was to say what they are doing. There seems to be absolutely no urgency in this company. I am left wondering what they mean by feedback will be provided in due course?
NV
Nigel V's updateReviewer Update
14 Dec 2023, 12:00It is now Thursday and I have had no response. I am currently on the phone trying to get some response, I have been on hold for quite a while, once again terrible service.
NV
Nigel V's update14 Dec 2023, 12:00
Reviewer Update
It is now Thursday and I have had no response. I am currently on the phone trying to get some response, I have been on hold for quite a while, once again terrible service.
NV
Nigel V's updateReviewer Update
09 Jan 2024, 06:42There is still no commitment to resolve by when? This should be a simple issue surely? I was told in later December when I phoned in that a supervisor would contact me that day. I am still waiting!
NV
Nigel V's update09 Jan 2024, 06:42
Reviewer Update
There is still no commitment to resolve by when? This should be a simple issue surely? I was told in later December when I phoned in that a supervisor would contact me that day. I am still waiting!
NV
Nigel V's updateReviewer Update
09 Jan 2024, 09:22This is the response I have had for months now. I either need a reason why I might not be eligible or you need to live up to your commitment. Nice words count for nothing, I am well past needing nice words, I need action.
NV
Nigel V's update09 Jan 2024, 09:22
Reviewer Update
This is the response I have had for months now. I either need a reason why I might not be eligible or you need to live up to your commitment. Nice words count for nothing, I am well past needing nice words, I need action.
NV
Nigel V's updateReviewer Update
18 Jan 2024, 08:33The last reply said they had increased the urgency with their finance team. I think I can only conclude that I will never get this benefit or even get an explanation as to why not if that may be the case. The administration of Discovery Insure is proving constantly to be inept. I hope they will be better if I have an insurance claim!! Please Discovery Insure! Don't you thin you owe me an answer!
NV
Nigel V's update18 Jan 2024, 08:33
Reviewer Update
The last reply said they had increased the urgency with their finance team. I think I can only conclude that I will never get this benefit or even get an explanation as to why not if that may be the case. The administration of Discovery Insure is proving constantly to be inept. I hope they will be better if I have an insurance claim!! Please Discovery Insure! Don't you thin you owe me an answer!
NV
Nigel V's updateReviewer Update
18 Jan 2024, 12:49I notice that is exactly the same response you gave me on the 9th January. Should I expect any different response? I suspect your responses are automatically generated, and will probably lead to nothing as in the past. I think I have Adrian Gore's email from a while ago. Maybe he needs to get an email, possibly he can get some resolution.
NV
Nigel V's update18 Jan 2024, 12:49
Reviewer Update
I notice that is exactly the same response you gave me on the 9th January. Should I expect any different response? I suspect your responses are automatically generated, and will probably lead to nothing as in the past. I think I have Adrian Gore's email from a while ago. Maybe he needs to get an email, possibly he can get some resolution.