6 months and no resolution!!!

I was in car accident on the 5th August 2025. The person who damaged my car is insured by Discovery. He was at fault, so I put in a claim for my 3rd party insurance in order to get my car fixed. I place a claim with discovery insurance 3 days after the accident. I sent all required documentation and a man from Discovery named Thabiso let me know he received everything. I followed up to see where the process was and was told that Thabiso would no longer be handling my case, and that a lady named Nonhlanhla would be helping me from now on. Nonhlahla asked me to resend what I had already sent and I comp****. She then asked that the black and white photos I sent be sent in colour, and so I sent them to her in colour. She told me that she had received everything and will send it to the accessors. I then followed up in October to see how the process was going, she let me know that she will get back to me once there was news. It is the 14th February 2025 and I have yet to receive any feedback despite making calls. I am struggling to get in contact with Nonhlanhla. She is either on a call, at lunch or not in the building. Can someone from Discovery intervene and let me know what is happening with my case so I can move forward.