6 mails and overcharging on Eyegym and discounts not paid not resolved

<p>According to the monthly dashboard my wife needed to redo her Advanced Eyegym by end of January. We also noticed that since Feb 2015 we both have not received the full 150 points and not our discount we should have received. Firstly there was an error with the system such that payment was taken 4 times instead of once for my wife's Advanced Eyegym. I mailed VitalityDrive 6 times starting 15 Jan to try and sort this out. We were informed that there was still 6 months left that my wife can earn points so the system should not have let her buy the Advanced Eyegym again - mine refused correctly when I tried to do it early. It has taken 6 mails now answered very poorly by one person only addressing half the query in a mail and still not resolving the issue of the discounts not paid. Also the double charging was reversed, but not the original fee for Advanced Eyegym which was their mistake to redo early. I clearly put in bullet points what is needed, but in the last mail only the double charging was addressed again. It seems they do not want to repay the discounts they owe and correct the mistake they made.</p>