6 days and geyser not replaced yet
<p>Our geyser burst on Saturday 2 Aug and we immediately logged a Claim with Discovery Insure. They sent our someone to assess immediately. We heard nothing from them for two days.</p> <p>On Monday I phone twice, both times the person promised to phone me back, both times they did not phone me back.</p> <p>On Tuesday and Wednesday, Discovery and their appointed Plumbers seems to be unable to come to an agreement on where the replacement geyser should be installed and who will cover the costs.</p> <p> </p> <p>Tonight will be the 5th night we don't have a geyser in the house. I really do hope this will be resolved soon.</p>
Thank you for bringing this to our attention.
Please allow us the opportunity to escalate your concerns with claims management so that we may get prompt feedback.
We apologise for the inconvenience experienced.
Regards,
Sakhe
Discovery Insure
Thank you for bringing this to our attention.
Please allow us the opportunity to escalate your concerns with claims management so that we may get prompt feedback.
We apologise for the inconvenience experienced.
Regards,
Sakhe
Discovery Insure
Currently it looks like at the very least, I am going to be without a Geyser for yet another night. At worst it seems like I am going to have to pay to have the new Geyser relocated if I want future cover. I would expect Discovery Insure to repair the Geyser, in whichever way needed so that I am still covered AND the only cost for me should be the excess.
Currently it looks like at the very least, I am going to be without a Geyser for yet another night. At worst it seems like I am going to have to pay to have the new Geyser relocated if I want future cover. I would expect Discovery Insure to repair the Geyser, in whichever way needed so that I am still covered AND the only cost for me should be the excess.
9 years ago, Outsurance replaced the same Geyser in the same place and the only cost to me as the excess.
9 years ago, Outsurance replaced the same Geyser in the same place and the only cost to me as the excess.
Thank you for taking my call.
As discussed I have referred your response to the claims handler to authorise and update the claim, she will provide feedback on the way forward.
Thank you for taking my call.
As discussed I have referred your response to the claims handler to authorise and update the claim, she will provide feedback on the way forward.
Tonight will be the 13th night without a Geyser, but at last Discovery Insure agreed to make the necessary payments.
After much effort from ourselves and our broker, including us getting a private quote for the Geyser and work, we are hopeful to have the money in our account tomorrow and have the Geyser replaced and relocated tomorrow.
If it wasn't for Hein Kritzinger's office, I would have changed my Home Owner's Insurance. Thank you Esta.
Tonight will be the 13th night without a Geyser, but at last Discovery Insure agreed to make the necessary payments.
After much effort from ourselves and our broker, including us getting a private quote for the Geyser and work, we are hopeful to have the money in our account tomorrow and have the Geyser replaced and relocated tomorrow.
If it wasn't for Hein Kritzinger's office, I would have changed my Home Owner's Insurance. Thank you Esta.