6 days after logging call and providing docs my profile is not updated !!!!!!

Policy ********** 385. Call reference ********** 811

I sent an email last week on Tuesday, December 4, requesting that they update my profile with my SAID as the passport I was using when I signed up with Discovery is now expired. I asked that it be done with urgency as I would like to attain a border letter with the updated ID (legal reference). They told me it would be done in 48 hours. A week later it is still not done.

This is such an inconvenience to me as I need that letter to get the cross-border letter from Wesbank. I travel in four days I still don't have a letter from my Insurance. All they keep sending me is a border letter with the outdated details. I have called three times today only, not forgetting last week too and I'm told the same thing that they are escalating to the manager. This is unacceptable!

Can this be resolved on the system TODAY, I don't want my travel plans disrupted,