52 days and no resolution from Discovery Insure

Registered a claim 19 August. Discovery have not yet resolved the issue. The plumber cant find the leak, and I quote " Good morning, Our plumber has communicated with us by saying that they could not find a leak. Kind regards, Andre Engelbrecht Direct Claims Consultant – General Non-Motor Claims Discovery Insure" No report on the testing done by the service provider has been provide - apparently been told is good enough for Discovery Insure. Andre Engelbrecht then said, "My manager said that you can get your own service provider at your own cost to prove our service provider was incorrect." Surely I have the right of access to the report from the service provider? Who is responsible for the continued damage been done to my property while Discovery Insure delay the process - 19/08/20 to 12/10/20? I was placed on hold for 25 minutes today on a call while I tried to call Discovery Insure. I wonder if we will get a response from Discovery Insure? Guess what .......not holding my breath!!