500kms to drop off my car for repairs.

It took a week to hear anything back after logging my claim. They just authorised the claim at a repairer without consulting with me. The repairer is situated 250kms from me. So they expect me to drive 500km to drop my car off, and another 500kms to pick it up. Now I requested a change of provider, and apparently have to wait another 3 days for them to come back to me. This is horrible service Discovery! Stop trying to automate everything and get your consultants to speak to your clients!