NM
Nhlanhla M

1 reviews | Active since Dec 2021

29 Dec 2021, 10:55

50 % cash back

About 8 months ago I was contacted by Discovery insure’s broker, was advised that I would get 50% cash back of my monthly premiums on the 6th month wether I would’ve claimed or not.

7 months later I have not received anything, whenever I call Discovery I get transferred to their broker since they were the ones I spoke to. S-crow promised to retrieve our conversation and assist accordingly, a full month later there’s still no response from from Discovery and it’s broker.

Whenever I call back I am advised that they are yet to listen to our conversation and revert back me,I guess our initial conversation that was less than 20 minutes takes a full month to get listened to.

If such things take this long to be attended to ,what would happen when we need to be covered in a case of an accident?.

0
Replies (1)
NM
Nhlanhla M's update07 Jan 2022, 14:15
Reviewer Update
Hi,

That was all not explained to me at the inception of our agreement . Fgro has also sent me the calls I had with them when this plan was taken up, I can send these to you for you to listen to them .