5-star for one representative; 0-star for the whole experience

This review combines a 0-star rating for the overall experience I have had now for 14 weeks.

Today, however, I called the DI call centre again to follow up with zero activity on my claim and a recent commitment not kept (7th call this week).

I was very lucky to be answered by Moipone Kgokolo. Moipone rapidly reviewed the recent activity items on my claim profile and actioned the final part of the absurdly long claim process. She completed this task in 10 minutes.

Thank you Moipone for getting stuck in and attending to my claim without transferring me and/or taking messages and/or promising to get back to me!

It has been a very unpleasant experience from the start, daily, weekly, monthly, but you made the conclusion better than I was expecting.

All the best to you Moipone!