1 reviews | Active since Feb 2018
5 months without vehicle
My vehicle was ****** on 25 September 2017. It was recovered within 2 hrs with mainly damage to the dashboard. Discovery dragged their feet in getting the vehicle released/moved/assessed. It eventually made it to CK Couchworks in the middle of November. CK then only realized a few weeks later that a part had to be imported from Japan. The part arrived here at the end of Jan. Every time CK realises that another part has to be ordered. I've not heard from discovery in months. No Courtesy car. No customer service. Next week will be 5 months without the vehicle. In the meantime I'm having to pay my insurance and finance installments. Don't go with Discovery Insure unless you willing to throw your money away by being without a car months yet having to pay the installments and insurance.
Thank you for taking my call.
As discussed, we have requested urgent feedback from our Claims and Procurement Management Teams.
We are also investigating the reasons for the delay with your claim and feedback will be provided directly to you.
We apologise for the inconvenience caused.
Regards
Preveshen
Discovery Insure
Thank you for taking my call.
As discussed, we have requested urgent feedback from our Claims and Procurement Management Teams.
We are also investigating the reasons for the delay with your claim and feedback will be provided directly to you.
We apologise for the inconvenience caused.
Regards
Preveshen
Discovery Insure
Good day
Kindly note that we will be in contact with you shortly.
We apologise for the delay.
Regards
Preveshen
Discovery Insure
Good day
Kindly note that we will be in contact with you shortly.
We apologise for the delay.
Regards
Preveshen
Discovery Insure
Thank you for taking my call.
As discussed, we will await further instructions from the Short Term Insurance Ombudsman on how to proceed.
Regards
Preveshen
Discovery Insure
Thank you for taking my call.
As discussed, we will await further instructions from the Short Term Insurance Ombudsman on how to proceed.
Regards
Preveshen
Discovery Insure
Thank you for contacting us.
As previously discussed, we are unable to assist you as you have referred your concerns to the Short Term Insurance Ombudsman. Please provide the above to them as additional information to your initial complaint.
Regards
Preveshen
Discovery Insure
Thank you for contacting us.
As previously discussed, we are unable to assist you as you have referred your concerns to the Short Term Insurance Ombudsman. Please provide the above to them as additional information to your initial complaint.
Regards
Preveshen
Discovery Insure
