LB
Lee B

1 reviews | Active since Feb 2018

15 Feb 2018, 16:07

5 months without vehicle

My vehicle was ****** on 25 September 2017. It was recovered within 2 hrs with mainly damage to the dashboard. Discovery dragged their feet in getting the vehicle released/moved/assessed. It eventually made it to CK Couchworks in the middle of November. CK then only realized a few weeks later that a part had to be imported from Japan. The part arrived here at the end of Jan. Every time CK realises that another part has to be ordered. I've not heard from discovery in months. No Courtesy car. No customer service. Next week will be 5 months without the vehicle. In the meantime I'm having to pay my insurance and finance installments. Don't go with Discovery Insure unless you willing to throw your money away by being without a car months yet having to pay the installments and insurance.

0
Replies (7)
Discovery Insure
Discovery Insure's reply15 Feb 2018, 16:43
Official

Thank you for taking my call.

As discussed, we have requested urgent feedback from our Claims and Procurement Management Teams.

We are also investigating the reasons for the delay with your claim and feedback will be provided directly to you.

We apologise for the inconvenience caused.

Regards

Preveshen
Discovery Insure

LB
Lee B's update16 Feb 2018, 17:10
Reviewer Update
And so it continues ... I was promised a call by close of business today. Not heard anything. Terrible terrible service. Stay away from this company people.
LB
Lee B's update20 Feb 2018, 10:22
Reviewer Update
Still not heard anything from them after being promised a call 4 days ago. Spoke to Selinah and Lebo at the ombudsman again today after they also some how miraculously lost application.
Discovery Insure
Discovery Insure's reply20 Feb 2018, 10:26
Official

Good day

Kindly note that we will be in contact with you shortly.

We apologise for the delay.

Regards

Preveshen
Discovery Insure

Discovery Insure
Discovery Insure's reply20 Feb 2018, 15:08
Official

Thank you for taking my call.

As discussed, we will await further instructions from the Short Term Insurance Ombudsman on how to proceed.

Regards

Preveshen
Discovery Insure

LB
Lee B's update14 Mar 2018, 13:31
Reviewer Update
So I finally received my vehicle 1 week short of 6 months. Still some issues: missing cover for the electronics by driver's seat, digital temperature does not work and worst of all the trim over the wheel well is a completely different colour to the car and what was there before. CK Couchworks are telling me that they can't get that colour anymore and they can't spray it. It looks absolutely ridiculous. You wait so long for the vehicle and things are not done properly. Also, now that I've received the vehicle I'm reminded that when the vehicle was ****** I was told by Tando at Discovery that I can't claim for any personal goods that were ******. I find that absolutely unbelievable. According to people I have spoken to that should be a standard part of the vehicle insurance.
Discovery Insure
Discovery Insure's reply14 Mar 2018, 13:39
Official

Thank you for contacting us.

As previously discussed, we are unable to assist you as you have referred your concerns to the Short Term Insurance Ombudsman. Please provide the above to them as additional information to your initial complaint.

Regards

Preveshen
Discovery Insure