4 weeks waiting and a missing TV!

Discovery Insurance has given us thee worst experience ever! Firstly we have claimed for 2 tv’s but only one has been accounted for. We are being sent from pillar to post about it and ave spoken to 3 people concerning the tv who said they would get back to us but didnt. Secondly we have been given a take a lot voucher that must supposedly cover all items claimed but when we check the items online and the breakdown pricing they gave us they do not match. The items online are way more expensive than their breakdown and we have asked for links to the items that they have chosen as replacements but till this day nothing!!! We have asked for a review of the tv that they are giving us and again still waiting for feedback! It has been 4 weeks and we are sick and tired of this! We have spoken to Phindile Dlamini over the phone who did not get back to us on the missing tv. We spoken to abigail kemp via email who said she would review the tv value given and she hasnt gotten back to us. We have spoken to Lethabo Makgolane who has not gotten back to us on the missing tv and the links to the items that they have listed on the breakdown!