4 Months of being ignored on flood claim

nearly 4 months after my house was flooded, Discovery has done diddly squat. Jamie the claim advisor has ignored all emails and questions sent to them. His manager Erica was no better and played the protect the *********** staff member card, even blaming the customer for their failings.

IGNORING issues is no way to do things. 4 assessors they sent as well because the assessors were *********** and not qualified. Took them over 2 weeks to remove rotting wet moldy carpets leaving my elder inlaws to suffer living in the space for this time.

Now they want to send a 5th assessor out 4 months later. STILL ignoring direct questions. They do this on purpose to wear you down.

Quotes discovery got we so under valued it was like they used 2010 prices extremely prejudicing my claim. Most people never check their work, they know this and prey on people this way.

Kitchen cupboard that had dirty salty waster running under them from the flood on the chip board carcass their second assessor says no need to replace but 1st one said they have to be (because common sense says wet chip board is game over and being coastal it will breed mold)

I asked it to be escalated and was told the manager does not speak to customers. WOW guys good approach, avoiding accountability.

As a new Discovery client this is the most horrific insurance experience ever. Ignoring does not make me go away, it makes me get p off and take this matter further. I do not roll over when people try ***** me over i stand up and fight for what is due to me even if it means going to the ombudsman which will eat discovery for supper with the evidence trail i have.