4 months Ignoring client and below market quotes

After filing a complain and posting here ref a claim Discovery ignored for 4 months (house flood) It went to a "manager" Brett B Who in his reply to my email about being ignored for 4 months in effect called myself and the broker ****s and said i must supply all the emails i "claim" they ignored. The irony is he is here ignoring the actual issue again.

His emails were dismissive and belittling.

Worst is they claim my claim for items are unfounded. BUT the items i raised were raised by Discoverys 1st 2 assessors (they sent 4 in total because of incompetence) This 1st assessor sent me a list to get quotes for things via the broker and system

So how are you not paying items your assessor said need replacing?

Sending assessor 3 and 4 months after a flood is useless since everything was cleaned up.

And to say kitchen cupboards dont need replacing when assessor #2 said they must be because he saw them in the flood shows how unqualified the latter assessor was. Kitchen tops are all cracked at joints now due to movement in cupboards. Mildew and mold, lets not even go there.

Discovery vendor removes skirting and tears paint off wall. I request they fix it. Their fix is to paint the small area (cant paint small areas of wall else it looks bad) They claim existing damage for not fixing it. BUT truth is had they not torn the paint off the wall removing things this would not be an issue at all.

OH and vendor says he will remove black mold that's been there 4months AFTER they fit new carpets. (now if this shows ignorance and lack of qualification I do no know) And Brett B when i asked what will be done about unqualified vendors, shocker dodged the question