1 reviews | Active since Oct 2024
3rd party claims - Not prioritized and not fair
I had a car incident with a "discovery car insurance client"; their client was wrong and admitted. We submitted a claim in June and they fixed their client's car within a few weeks.
However, they have not yet paid me the settlement amount in order to fix my car. The lowest quote I got from the panel beaters was above R23 000. However, the advisor allocated to the matter (Mathapelo Bokaba) reduced the amount to R8 000 without valid explanation. Mathapelo claimed that the panel beater said its R8 000 when they communicated, but the panel beater disagrees with that. Mathapelo was not willing to show evidence of the communication between her and the panel beater; she was also not willing to join a conference call with the dealer for clarity. Mathapelo was not reachable sometimes for weeks and I would be told that she is on leave, busy or out off site. The panel beater called discovery (in front of me) and got Eddie on the call; the panel beater explained to him that it is impossible for the panel beater to reduce the quote from R23 000 to R8 000. However, the matter is still unresolved and its 31 July today.
So, the way they are handling the matter shows that Discovery does not care about 3rd party claims, although they say to their clients "accidents with 3rd parties are covered". Their service is very poor, bad and not fair.
We are sorry for the delay in providing feedback on this matter. We will follow up with Mathapelo first thing in the morning and reach out to you.
Regards
Discovery Insure
We are sorry for the delay in providing feedback on this matter. We will follow up with Mathapelo first thing in the morning and reach out to you.
Regards
Discovery Insure
But Mathapelo is saying that the R8000 is based on the "local parts and model of my car". Even the car of discovery's client is an old model but if was fixed by an amount that is above R20 000 and the damages are more or less the same.
She said to me "New parts were not approved ; therefore, the quote will not be revised. Should you wish to repair your vehicle using new parts, the cost will be on your own account."
I am not happy, I want my car to be back to the condition it was before their client bumped into my car.
The panel beater had explain on emails that the R8000 was quoted for a "partial repair" not for a full repair. As discovery called and asked for a quote for a "partial repair". So they mislead the panel bater. The panel beater has now declined the job, saying that the R8000 is not enough for a full repair, so what will I do with R8000 when no dealer will do the job with that amount.
I am still not happy and considering taking the matter to the next level now. It has dragged for too long, I am tired of the poor service from discovery and Mathapelo. She also replies when I come and report here.
But Mathapelo is saying that the R8000 is based on the "local parts and model of my car". Even the car of discovery's client is an old model but if was fixed by an amount that is above R20 000 and the damages are more or less the same.
She said to me "New parts were not approved ; therefore, the quote will not be revised. Should you wish to repair your vehicle using new parts, the cost will be on your own account."
I am not happy, I want my car to be back to the condition it was before their client bumped into my car.
The panel beater had explain on emails that the R8000 was quoted for a "partial repair" not for a full repair. As discovery called and asked for a quote for a "partial repair". So they mislead the panel bater. The panel beater has now declined the job, saying that the R8000 is not enough for a full repair, so what will I do with R8000 when no dealer will do the job with that amount.
I am still not happy and considering taking the matter to the next level now. It has dragged for too long, I am tired of the poor service from discovery and Mathapelo. She also replies when I come and report here.