3rd party claim, NO assistance!!
My husband is the 3rd party in a car accident and he's been struggling to get through to the claims department since Tuesday, 18/06/2019. They keep on transferring him and no one seems to call back. He used more that R100 airtime and still no response from Discovery. The claim number is ***, and the Discovery client is ID ***. My husband is Mankowitz and his contact number is ***.
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Replies (2)
Discovery Insure's replyOfficial
20 Jun 2019, 13:25Good day
Trust you are well,
Please receive acknowledgement of mail sent below. Thank you for bringing this matter to our attention.
Please note that this is not the level of service we strive to deliver and are concerned about the content of your mail. We have escalated your concerns to the relevant manager who will be in contact to assist.
Regards,
Discovery Insure
Trust you are well,
Please receive acknowledgement of mail sent below. Thank you for bringing this matter to our attention.
Please note that this is not the level of service we strive to deliver and are concerned about the content of your mail. We have escalated your concerns to the relevant manager who will be in contact to assist.
Regards,
Discovery Insure
Discovery Insure's reply20 Jun 2019, 13:25
Official
Good day
Trust you are well,
Please receive acknowledgement of mail sent below. Thank you for bringing this matter to our attention.
Please note that this is not the level of service we strive to deliver and are concerned about the content of your mail. We have escalated your concerns to the relevant manager who will be in contact to assist.
Regards,
Discovery Insure
Trust you are well,
Please receive acknowledgement of mail sent below. Thank you for bringing this matter to our attention.
Please note that this is not the level of service we strive to deliver and are concerned about the content of your mail. We have escalated your concerns to the relevant manager who will be in contact to assist.
Regards,
Discovery Insure
's updateReviewer Update
20 Jun 2019, 13:44Good day Discovery Insure,
Thank you for your reply, my husband is expecting your call.
Kind regards.
Danell Jordaan
Thank you for your reply, my husband is expecting your call.
Kind regards.
Danell Jordaan
's update20 Jun 2019, 13:44
Reviewer Update
Good day Discovery Insure,
Thank you for your reply, my husband is expecting your call.
Kind regards.
Danell Jordaan
Thank you for your reply, my husband is expecting your call.
Kind regards.
Danell Jordaan