3rd party claim

<p>Last year I had a lady drive into the side of my vehicle last year. Due to this incident I claimed 3rd party via Discovery Insure (DI). Everything was going smoothly until DI declined a claim from panel beaters for one of my rims that was damaged in the accident. I have tiger wheel and tyre (TWT) rims on my vehicle which I didn’t state to my insurance and that is the reason for the decline. Now my argument is, if the accident was my faulty then I agree with DI that I would need to pay for repairs to my rim(s). The lady accept responsibility for the damages and a 3rd party claim was processed. Now with that said, my view is that my car needs to be restored to its original state prior to the accident on a 3rd party claim.</p> <p> </p> <p>The incident took place last November 2016, the invoice for the TWT rim was emailed Portia Maphumulo on 22 December 2016. I have not received an email or call from Portia regarding this matter. I have discussed this matter with Rakesh Rosanlall (discovery broker) and I haven’t had any luck. I do believe his hands are tied and can’t really do any more to help me.</p> <p> </p> <p>I am a very annoyed customer and I am considering moving my business elsewhere. I have my Medical aid, Vitality, Credit Card, Life Policy and Insure with Discovery. I have reduced my insure policy to just vehicle insurance and reducing my credit card which will be cancelled once paid up. I spend +- R3K PM with discovery and that without my credit. All this business can be lost because of Portia inability to communicate with a customer.</p>