3rd party claim

I was involved in an accident on the 10th December 2018 , a Discovery insure client skipped a stop street and collided into me , she gave me all her details and I made contact with Discovery in order to get this claim sorted out, I submitted all documents to third party claims on the 19th December 2018, on the 21st of December 2018 the assessor came out and assessed the vehicle and said I would hear from Discovery within 2-3 working days . I have only received a confirmation e-mail from discovery stating that my documents have been received and that the claims contact is Robyn Job, to this day Robyn has never returned any of my e-mails requesting progress on my claim I have managed to speak to her once since this whole process has started , I have spoken to other claims consultants regarding the claim and keep getting told that the claim on their clients side has not been settled as they are still investigating if she is covered for third party liability, I find this very hard to believe as I would assume that would be stated on her policy , all I want to know is when am I going to be told what is going to happen to my vehicle , it's been over 30 days , the time frame discovery gives to settle claims, I am depending on other people for lifts to work and back , let alone the dampen this has put on my entire December holidays. Please just give me a straight answer as I have done my part and have submitted everything that Discovery has requested from a third party.