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DK
David K

1 reviews | Active since Aug 2010

14 May 2018, 13:56

3rd party claim

I was involved in an accident by a Discovery Insure policy holder on the 26ste of April. I gave him all of my details so that he can Submit a 3rd party claim for the damage on my car. When I follow up with him he just say he is waiting for Discovery to call him, in the mean time my car is dent and I must drive like that?????? Why don't Discovery help there policy holders, assist him so that my car can get fixed.

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Replies (2)
Discovery Insure
Discovery Insure's reply14 May 2018, 14:36
Official

Thank you for raising your concerns with us.

We have escalated your complaint with our Legal Department for urgent assistance. Feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

DK
David K's update25 Jun 2018, 15:02
Reviewer Update
I have signed the release form on the 29/05/2018 the form says: 15 WORKING days to process. 15 working days was passed the 19th of June. The release form further says 5 DAYS to reflect, 5 days has also passed still no money in my account. Did the following follow ups with NO RESPONSE: Mail sent to Zweli Mashele 8/06/2018 13/06/2018 25/06/2018 Mail sent to Nonhlanla with no Response: 05/06/2018 08/06/2018 08/06/2018 13/06/2018 Can some one please check what is going on? When will I receive payment to go an fix my car. I am at work from 8:00 16:30 please sent a email. Why is Nonhlanhla not answering any emails and just ignoring me?