3rd Party Claim

A claim was opened with Discovery Insure on 28 August 2017 as their client smashed into the back of our car as he was distracted from the road. Whilst he admitted it was his fault at the scene of the accident and almost immediately obtained a claim number from his insurance (Discovery Insure) so that we could file a 3rd party claim, this has left us with no answers to date.

All paperwork was sent through, an assessor viewed the vehicle and processed his report.

I have spoken to the contact person on 1 occasion so far and all I got is we will let you know this week. Well today is Thursday and still no response.

I left a message for the contact person in the legal department to contact me yesterday and had no call and have tried making numerous calls today to him to follow up. The number he gave me now goes unanswered.

We have been left without a vehicle now for 3 weeks and are losing business as a result of this. Discovery Insure maintain they are not providing a courtesy vehicle or anything of that sort which I find ridiculous as we wouldn't be in this situation if their client hadn't caused the accident.

For a large company like this to behave in this way and treat 3rd party's this way is disgusting to say the least.

And on another note - being a discovery medical aid member for a number of years has also left me in doubt as to where their customer service by the Discovery brand as a whole will leave us in the future!!

I need assistance and answers urgently please.