3rd Part claim not processed.

This is a second the most concerning review over Discovery insurance. On the 10th of December after I made my complaint regarding a 3rd party claim against their client. I received an offer letter for payment for repairs to my vehicle. On the 11th,I sent the release form and proof of my banking details and 21days later, after sending numerous follow up emails regarding payment, the agent helping me says I did not attach proof of banking details hence they did not process for payment. This is shocking service, I have a trail of emails sent between myself and discovery confirming that they have processed claim and will pay, however today being the 2nd of January 2025, I am told a different story. To a point where another 15days might apply as their finance department has a timeline. I am very angry and will never recommend Discovery to anyone I know, while your client is enjoying the benefits of her car being repaired, I a single mom of twins is left stranded and forever chasing after a payment for damages to my car.