30 day claim approval delay causing car rental headache

While the service has been excellent so far, I do have one issue.

Due to extenuating circumstances, my claim took 30 days to be approved due to no fault of my own. My car hire option has reached its end and now they're expecting me to return the rental. There's still another week or so's worth of work to be done on my car before it's ready to be collected, and I can't afford the additional cost of an UBER to work and back, nevermind to my meetings and private clients.

Surely the fact that the repairs were delayed by 30 days should mean there should be some leniency with regards to my car hire option? Especially since the plan guide states the following:

7.3.1 | Car hire – Classic and Executive Plans We will pay for a hired car while your motor vehicle or motorcycle is being repaired

The repairs started a week ago.

Again, the service has been great, but it's been really tough getting a hold of my claims administrator the past two weeks, with numerous emails not being responded to.